terms and conditions


Your access to and use of Glamptex Ltd (www.bell-tents.co.uk) ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

 Pricing Information

All prices are quoted excluding shipping. Shipping or postage is calculated automatically and added to your order on checkouts. Our shipping costs are also provided (England and Wales only)and differ for EU and rest of world. Our website may give discount on bulk purchases otherwise you may want to contact us.

The company reserves the right to change prices without notice and, in the unlikely event of an error, to amend orders that include the incorrect price. If you do not wish to accept the amended price order you will have the options to cancel that order and will be refunded.


We normally deliver within 5-7 working days. We do offer speedy delivery service as well. 


Your security is very important to us. All payments processed on the site are via a approved and secure payment gateway. Glamptex ltd do not obtain or store your credit card information anywhere on this website.

 Loss and Damage

No allowance for loss, damage or faulty goods can be made unless the carriers and ourselves are advised within 3 days of receipt and the carriers note has been signed for as damaged.

 Returns and Refunds Policy

Any defects must be reported within 5 days of receipt of your goods. Returns are to be sent back at your own cost however if deemed as faulty upon inspection, return postage will be refunded. Credits or refunds can only be issued once the goods have been returned and inspected by Glamptex. Goods returned that are not deemed as faulty are subject to a re-stocking fee.

If you change your mind and want to return the goods, please do so within 14 days after receipt for a full refund. Please note, you will have send the item on your own in such case.


Even though lots of people put our tents long term we sell bell tents as camping tents, not as permanent structures.  Because of that our 12-month manufacturer’s warranty does not cover “professional” use after the first month.  If a professional user buys a tent and reports a manufacturing problem within the first month we will look at it under warranty but after 28 days use it becomes a permanent structure and it is therefore not being used for the purpose it was sold for (i.e. a tent for camping).

If a private individual buys and then erects one of our tents semi-permanently we will cover manufacturing defects for the length of the warranty but this does not cover mould or mildew as we have no control over the conditions the tent is left up in.  The tent is treated to be mould resistant, not mould proof as this is impossible. If your tent is waterproof this means it has also been proofed for mould resistance, and any mould or mildew that develops is not due to a mould proofing issue.


Glamptex ltd reserves the right to:

change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Glamptex shall not be liable to you for any such change or removal; and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.


The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

To the extent permitted by law, Glamptex will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

Glamptex makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Your name for death or personal injury as a result of the negligence of Glamptex or that of its employees or agents.


You agree to indemnify and hold Glamptex and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Glamptex arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

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